-582x354.png "voxelinnovzt")
VOXEL INNOVZT INC Website Terms of Service
Welcome to the official website (voxelinnovzt.com, hereinafter referred to as the "Website") operated by VOXEL INNOVZT INC (hereinafter referred to as "we," "us," or "the Company"). These Terms of Service govern your rights and obligations (hereinafter referred to as the "User") regarding accessing and using the Website and the related services we provide (including but not limited to browsing products, placing orders for pants, account management, and customer service inquiries). Please read and fully understand these Terms before accessing or using the Website. By accessing, using, or purchasing products through the Website, you agree to all of these Terms. If you do not agree to these Terms, please do not use the Website and related services.
1. Scope of Service and User Eligibility
Service Content: Through the Website, we provide users with services such as pants product display, information search, online purchasing, order management, after-sales service (such as returns and exchanges, see the "Returns and Exchanges Policy"), and user account management. Product information on the website (including styles, sizes, colors, prices, and availability) is subject to the current display. We reserve the right to update product information based on business adjustments. The latest content on the website will prevail after such updates.
User Eligibility: You confirm and warrant that you are at least 18 years of age and possess full legal capacity when using the website. If you are under 18, you must review these Terms and Conditions in the presence of your legal guardian and obtain their consent before using the website. You must also comply with the laws and regulations of the United States and your region and must not use the website for any illegal or unlawful activities.
Account Registration: To use the website's core services, such as order placement and tracking, you must complete account registration as prompted by the website and provide true, accurate, and complete personal information (such as your name, email address, contact number, and mailing address). You must keep your account password and related information secure and are responsible for all operations under your account. If you discover your account has been compromised or is being used inappropriately, please contact our customer service immediately ([email protected]). We will assist you in taking appropriate action, but we are not responsible for any losses caused by your improper use.
2. Order Rules
Order Submission: When selecting a product and submitting an order on the website, you must carefully review the product information (style, size, quantity, price), shipping information (address, contact person, phone number), and payment information. Once you confirm that everything is correct, submit your order. Successful order submission constitutes an offer to purchase the product.
Order Confirmation: After receiving your order, we will review it within one business day (including inventory availability, payment information validity, and shipping address accuracy). Once your order is approved and your payment is received, it becomes effective and we will send you an order confirmation via email. If your order is unsuccessful (e.g., due to product out-of-stock, payment failure, invalid address, etc.), we will promptly notify you by email or text message and assist you in adjusting your order or processing a refund (if payment has already been made).
Prices and Availability: Product prices on the website are in US Dollars (USD) and include applicable taxes (such as sales tax, which will be determined on the order checkout page). Shipping costs are not included (shipping costs are calculated separately based on factors such as the shipping address and order weight and will be displayed at checkout). Product prices and availability are subject to change due to market fluctuations, inventory adjustments, and other factors. We reserve the right to update prices or adjust inventory without prior notice. Orders that have already been submitted and approved will not be affected by this change.
Payment Methods: You can pay for your order using any payment method supported by the website (e.g., credit card, PayPal, etc.). Please follow the payment platform's policies. You confirm that the payment account and funding source used are legal and compliant. If payment fails or order cannot be completed due to payment account issues (such as freezing or abnormal transactions), you will need to contact the payment platform to resolve the issue. We will assist with order processing (such as canceling the order or re-paying) based on the actual situation.
3. Product Delivery and Risk Transfer
Shipping Time: For confirmed orders, we will arrange shipment within 2-3 business days (delayed for US statutory holidays) and send you a tracking number via email. You can use the tracking number to check the shipping progress on the official website of the corresponding logistics service provider (such as USPS and FedEx).
Delivery Area: Currently, our website services and product delivery are limited to the United States (excluding US overseas territories and some remote areas, subject to the delivery area of the logistics service provider). If you require product shipment outside the United States, you must contact our customer service in advance to arrange separate shipping methods, fees, and other matters. Transfer of Risk: The risk of damage or loss of the products transfers to you upon delivery to the logistics provider at the delivery address specified in your order. If you discover damaged packaging, damaged products, or discrepancies in quantity upon receipt, you must immediately refuse delivery and contact the logistics provider for confirmation. Furthermore, you must provide us with relevant documentation (such as a photo of the shipping label and damaged products) within 24 hours via email ([email protected]). We will assist you in negotiating a claim with the logistics provider or processing a return or exchange (subject to the terms of the Return and Exchange Policy).
4. User Rights and Obligations
User Rights:
You have the right to browse and search product information on the website and obtain true and accurate product descriptions (including fabrics, size charts, washing instructions, etc.);
You have the right to place orders, track shipments, and request returns, exchanges, or refunds in accordance with these Terms and the Return and Exchange Policy;
You have the right to provide feedback or suggestions regarding the website and product quality. We will continuously optimize our services based on user feedback. User Obligations:
You may not use the website services to publish or disseminate any false, illegal, insulting, or offensive information, or infringe upon the intellectual property rights, privacy rights, reputation rights, or other legitimate rights of others.
You may not use technical means (such as scraping or hacking tools) to illegally obtain website data, interfere with the normal operation of the website, or use the website services to engage in illegal activities such as fraud, money laundering, or smuggling.
You may not use the product information, images, text, and other content on the website for commercial purposes (such as reprinting, copying, or modifying them for sale on other platforms). Any form of infringing use is prohibited without our written permission.
5. Intellectual Property
We are the intellectual property rights holders of the website and all content on the website (including but not limited to product images, text descriptions, trademarks, logos, design plans, software programs, etc.), and we enjoy copyright, trademark, patent, and other related rights in accordance with the law.
When using the website services, you may browse and use the website content only for personal, non-commercial purposes. You may not reproduce, modify, disseminate, display, sell, or use the website content without permission, or otherwise infringe our intellectual property rights. If you discover that any content on this website infringes on the intellectual property rights of a third party, or if you believe our content infringes on your intellectual property rights, please contact us promptly via our customer service email ([email protected]) and provide relevant supporting documentation (such as proof of intellectual property ownership and a description of the infringement). We will promptly address the issue after verification.
6. Disclaimer
We strive to ensure the stability of our website and the accuracy of our product information. However, if the website is temporarily unavailable, order processing is delayed, or product information is incorrect due to force majeure factors such as technical failures, network issues, third-party service interruptions (such as failures of payment platforms or logistics providers), or natural disasters, we will take reasonable remedial measures but will not be liable for any direct or indirect losses incurred.
The images of pants on this website are taken of actual products. However, due to factors such as shooting lighting and monitor resolution, the actual color and details of the products may vary slightly from the images. Such variations do not constitute quality issues; the actual product shall prevail.
We are only responsible for the quality of our own-brand pants sold on this website and are not responsible for personal injury or property damage caused by improper use of the products (such as failure to wash according to the washing instructions or use outside of the intended use).
7. Service Changes and Termination
We reserve the right to change or optimize the website services (such as functional adjustments and product category updates) based on business development needs and will notify you through website announcements or emails. If any service changes affect your core rights, we will notify you seven calendar days in advance, and you may choose to continue or cease using the changed services.
We reserve the right to suspend or terminate your account and website services without prior notice if you fall under any of the following circumstances:
Violation of these Terms and Conditions or use of the website services for illegal or irregular activities;
Providing false personal information or account information that disrupts the normal operation of the website services;
Inactivity for an extended period (over 12 months) with no outstanding orders or balances in your account.
After termination of the website services, we will retain your account information and order records (subject to the retention period prescribed by relevant laws and regulations), but will no longer provide you with order tracking, after-sales service, or other services. If you require access to historical order information, please contact customer service within 30 calendar days of service termination.
8. Terms Updates and Dispute Resolution
Term Updates: We may revise these Terms of Service from time to time based on changes in U.S. laws and regulations, business adjustments, or user needs. The revised terms will be prominently posted on the homepage of the website, with the effective date indicated. Your continued use of the website after the new terms take effect constitutes your acceptance of the revised terms. If you do not accept them, you should immediately cease using the website.
Dispute Resolution: Any dispute between you and us arising from these Terms or the website will first be resolved through friendly negotiation. If negotiation fails, either party may initiate litigation in a court in Los Angeles County, California, U.S.A. (or a court of competent jurisdiction in your state). U.S. federal and state laws will apply to any such litigation.
9. Contact Us
If you have any questions about these Terms of Service or encounter any issues while using the website, please contact us through the following methods:
Company Name: VOXEL INNOVZT INC
Website: voxelinnovzt.com (Inquiries can be submitted through the "Contact Us" page)
Customer Service Email: [email protected]
Our customer service team will respond promptly to your inquiries during business hours (Monday-Friday, 9:00 AM - 5:00 PM ET) and provide professional support.